Returns & Exchanges

We want you to be happy with what you ordered. Here’s how returns and exchanges work.

Return Window

You can request a return or exchange within 3 days of delivery.

What’s Eligible

• Item arrived damaged or defective
• Item is significantly different from what was ordered
• Wrong item was delivered

What’s Not Eligible

• Change of mind after use
• Items without original packaging
• Damage caused after delivery (not a manufacturing issue)

How to Request a Return or Exchange

1. Message us on WhatsApp within 3 days of delivery
2. Share your order number and clear photos of the issue
3. We’ll review and confirm the next steps
4. If approved, we’ll arrange pickup or guide you on sending it back

Exchanges

If you’d prefer a replacement instead of a refund, let us know when you reach out — we’ll arrange it once the original item is received back, where applicable.

Processing Time

Once we receive the returned item, refunds or exchanges are processed within 5–7 business days.

For anything not covered here, message us directly and we’ll work it out.