refund-policy
Refund Policy
We want you to shop with confidence. Here’s exactly how refunds work at VYBE ACCESSORIES.
When You’re Eligible for a Refund
You qualify for a refund if:
- The item you received is damaged or defective
- You received the wrong item
- The item is missing parts/accessories it should’ve come with
- Your order could not be delivered and Cash on Delivery was not collected
Refund requests must be raised within 3 days of delivery, following the process on our Returns & Exchanges page.
What’s Not Covered
- Change of mind after the product has been used or unpacked beyond inspection
- Damage caused after delivery (mishandling, misuse, water damage, etc.)
- Requests made after the 3-day window
- Items returned without original packaging or accessories
How Refunds Are Processed
Since most orders are paid via Cash on Delivery, refunds for approved returns are issued via:
- Bank transfer / Easypaisa / JazzCash to an account you provide, or
- Store credit for a future order (if you prefer)
Once we receive and inspect your returned item, refunds are processed within 5–7 business days.
Partial Refunds
In some cases (e.g. only one item in a multi-item order is affected), a partial refund may be issued for just the affected item.
Non-Delivery Refunds
If your order could not be delivered due to an issue on our end (lost in transit, damaged in transit, etc.), you’re entitled to a full refund or a free replacement — your choice.
How to Request a Refund
- Message us on WhatsApp: +92 317 3981536
- Share your order number and reason for the refund, with photos/videos if applicable
- Once approved, we’ll guide you through the return process
- Your refund will be processed once the item is received and verified
Questions?
We’re here to help — reach out anytime via our Contact Us page.
