FAQ

Quick answers to the questions we get asked most.

Ordering

How do I place an order?

Browse the shop, add items to your cart, and check out. You’ll get an order confirmation once it’s placed.

Do I need an account to order?

No — you can check out as a guest. Creating an account just makes it easier to track past orders.

Can I change or cancel my order after placing it?

Message us on WhatsApp as soon as possible. If the order hasn’t shipped yet, we can usually update or cancel it.

Payment

What payment methods do you accept?

Cash on Delivery (COD) across Pakistan, plus other options shown at checkout.

Is Cash on Delivery really free?

Yes — no extra charge for choosing COD.

Shipping

How long does delivery take?

Typically 2–5 business days depending on your city. See our Shipping Info page for full details.

Do you deliver across all of Pakistan?

Yes, we deliver nationwide.

Products

Are your products original / genuine?

Yes. Every product we list is quality-checked before it reaches our catalog.

What if a product arrives damaged or faulty?

Contact us within 3 days of delivery with photos, and we’ll sort it out — see our Returns & Exchanges page.

Still Have a Question?

Message us directly on WhatsApp — we’re happy to help.