Returns & Exchanges
Returns & Exchanges
We want you to love what you ordered. If something’s not right, here’s exactly how to sort it out.
Our Return Window
You can request a return or exchange within 3 days of receiving your order.
What Qualifies for a Return
✔ Item received is damaged or defective ✔ Item received is different from what you ordered ✔ Item is missing parts/accessories that should’ve been included
What Doesn’t Qualify
✘ Change of mind after the item has been used ✘ Damage caused after delivery (mishandling, water damage, etc.) ✘ Items without original packaging, tags, or accessories ✘ Returns requested after the 3-day window
How to Request a Return or Exchange
- Message us on WhatsApp at +92 317 3981536 within 3 days of delivery
- Share your order number and a clear photo/video of the issue
- Our team will review it and confirm whether it qualifies
- If approved, we’ll arrange a pickup or guide you on how to send the item back
- Once we receive and inspect the returned item, we’ll process your replacement or refund
Exchanges
If the item is defective or wrong, we’ll ship a replacement free of cost once the returned item is received and verified.
Refunds
Refunds are processed according to our Refund Policy — typically within 5–7 business days after the returned item is received and approved.
Important Notes
- Please record an unboxing video when you receive your order — this helps speed up the resolution if there’s ever a damage or missing-item claim.
- Return shipping costs may apply if the return isn’t due to our error.
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